wukong Platform Privacy Notice

This page describes what we collect when you use wukong and how we keep that data protected. We at wukong collect personal information to verify your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and deliver our platform services—football markets, live-dealer tables, slots, and esports coverage.

Our privacy practices centre on transparency and security. We store your data using encryption, limit access to authorised personnel only, and do not sell personal information to third parties. This notice explains our collection, use, retention, and your rights regarding data on wukong.

We comply with applicable data-protection standards in the jurisdictions where we operate. If you have questions about your privacy on wukong, our support team responds via live chat, email, or in-app messaging.

Data we collect on wukong

When you register an account on wukong, we collect your email address, phone number, and full name. During identity verification (KYC), we request a copy of your government-issued ID and may ask for a recent utility bill to confirm your address. We collect this information to comply with fraud-prevention requirements and payment-processor rules.

We also collect transaction data: your deposit and withdrawal history, payment method details (which payment app or bank you use), game activity (which markets you view, which slots you play, which esports selections you make), and your IP address and device type when you log in. We store login timestamps to detect unusual account access patterns.

Our system logs all account actions for compliance and dispute resolution. If you contact our support team about a Liga 1 market settlement or a live-table game dispute, we retain your support conversation and the related transaction data indefinitely, unless you request deletion (subject to legal holds).

How we use your data on wukong

We use your email to send account notifications—deposit confirmations, withdrawal status updates, and security alerts. We use your phone number for two-factor authentication (optional) and account recovery if you lose access. We use your identity document to verify you are who you claim to be and to prevent duplicate accounts from the same person.

We use your transaction history to detect fraud, money-laundering, and account abuse. If we notice unusual activity—such as rapid deposits and withdrawals from different payment methods, or access from multiple countries within hours—we may flag your account for additional verification or temporarily suspend it. We also use your transaction data to calculate your account balance, settle your bets, and process your withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.

We may anonymise and aggregate your data (e.g., "X% of wukong users prefer Liga 1 markets over slots") for internal analysis. We never sell this aggregated data to third parties. We may share your data with payment processors, fraud-detection services, and legal authorities if required by law—for example, if a court orders us to disclose transaction records related to a money-laundering investigation.

Third-party processors and data transfers

Our wukong servers may sit outside your jurisdiction (likely in Southeast Asia or Europe). When you use wukong, your data travels across borders to these servers. We use encryption in transit (HTTPS) and at rest (AES-256 or equivalent) to protect your information during transfer and storage.

We work with third-party processors: payment gateways (to handle online payment, e-wallet, mobile banking deposits and withdrawals), identity-verification services (to validate your ID documents), and email providers (to send notifications). These processors sign data-protection agreements committing them to security standards matching ours. We do not allow them to use your data for their own marketing.

If we experience a data breach, we notify affected users within a reasonable timeframe and describe what information was exposed, what steps we took to secure it, and what you should do to protect yourself.

Encryption method

We use TLS 1.2+ for data in transit and AES-256 for stored data. Password hashing uses bcrypt or PBKDF2.

Data retention

We keep your account data for the life of your account plus 7 years for regulatory compliance. Transaction logs are retained indefinitely unless you request deletion (subject to legal holds).

Access control

Only authorised wukong staff access personal data, and only when necessary. We use role-based access controls to limit exposure.

Cookies and tracking on wukong

We use session cookies to keep you logged in during your wukong visit. We use persistent cookies (lasting up to 12 months) to remember your preferred language and display settings. These cookies do not track you across other websites; they are stored only on wukong.onl.

We do not use third-party tracking pixels or analytics cookies that profile your behaviour. We do use basic server logs to count page views and identify technical problems—this helps us improve platform performance—but we do not sell this data or use it to target ads.

Your rights regarding data on wukong

You have the right to access, correct, or request deletion of your personal data on wukong. To exercise these rights, contact our support team via live chat or email. We respond to deletion requests within 30 days, with the exception of data we are legally required to retain (such as transaction records for seven years post-account closure).

You have the right to request a copy of all data we hold about you in a portable format. You have the right to object to our processing of your data for marketing purposes (though we do not send marketing emails without your consent anyway). If we deny a deletion request because the data is needed for fraud prevention or legal compliance, we explain our reasoning.

Data protection during holidays and events

During major tournaments—Liga 1 championship matches, Piala AFF final stages, Champions League knockouts—traffic to wukong increases. We scale our infrastructure to handle the load, but your data remains encrypted and protected at all times. We do not change our retention or deletion policies during high-traffic periods or holidays like Idul Fitri or Idul Adha.

If we experience a temporary service interruption during a peak event, your data is not lost. We maintain backup copies and restore service within standard timeframes. We notify you via email or in-app message if your account data is affected.

Privacy policy updates

We may update this privacy notice as our services evolve or as law changes. We will notify you of material changes by email or by posting a notice on wukong's homepage. Continued use of wukong after such notice constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.

Contact us about privacy

If you have questions or concerns about your privacy on wukong, our support team is available via live chat (during operating hours), email, or in-app messaging. We respond to privacy inquiries within 5 business days. You can also request a copy of this policy or ask for clarification on any section. Our commitment to your data protection does not end with this notice—it is embedded in how we operate wukong every day.

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